Privacy Policy

Last updated: July 18, 2026

At The Squiggle Elf, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices available to you when you visit our website, contact us, subscribe to our emails, or place an order.

Information We Collect

We may collect personal information that you voluntarily provide when you:

  • Place an order

  • Contact us through a form or email

  • Subscribe to receive news and updates

  • Create or use a customer account

  • Request customer support

  • Submit a return or refund request

The information collected may include:

  • Your name

  • Email address

  • Phone number

  • Billing and shipping address

  • Order and purchase information

  • Account details

  • Messages and information you send to us

Payment information is securely processed by third-party payment providers. We do not directly store your complete debit or credit card information.

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

  • Your browser and device type

  • Your Internet Protocol address

  • The pages you visit

  • The time spent on the website

  • Your referring website or traffic source

  • Your general location

  • Your interactions with the website and online store

We use this information to understand how visitors use our website, improve performance, and provide a better customer experience.

How We Use Your Information

We may use your personal information to:

  • Process, fulfil, and deliver your orders

  • Send order confirmations and shipping updates

  • Respond to questions and customer-service requests

  • Manage returns, refunds, cancellations, and replacements

  • Maintain customer accounts

  • Improve our products, website, and services

  • Prevent fraud, misuse, and security issues

  • Send promotional emails when you have agreed to receive them

  • Maintain business, legal, tax, and accounting records

  • Comply with applicable legal and regulatory requirements

Order and Customer Information

When you place an order, we collect the information necessary to process and deliver your purchase.

This may include:

  • Your name

  • Email address

  • Billing address

  • Shipping address

  • Phone number

  • Product and order details

  • Payment and transaction information

We may use your contact information to communicate with you about your purchase, shipping, delivery, return, refund, or customer-service request.

Email Communications

When you subscribe to our mailing list or agree to receive promotional messages, we may send you:

  • Product announcements

  • Book updates

  • Creative activities

  • Special offers

  • News from The Squiggle Elf

You may unsubscribe at any time by clicking the unsubscribe link included in our promotional emails or by contacting us at contactus@squiggleelf.com.

Even after unsubscribing from promotional emails, you may still receive essential communications related to your orders, payments, shipping, returns, or customer-service requests.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

  • Keep the website functioning properly

  • Maintain shopping-cart and checkout features

  • Remember visitor preferences

  • Understand website traffic and activity

  • Improve website performance

  • Support website security

  • Provide analytics and marketing features

Necessary cookies may be required for the website and online store to work correctly.

Analytics and performance cookies may collect information about how visitors interact with the website. Where required, these cookies will only be used after you provide consent through our cookie banner.

You may control or disable cookies through your browser settings. Disabling certain cookies may prevent some website features from working properly.

Squarespace

Our website is hosted and operated through Squarespace.

Squarespace may process information about website visitors and customers to provide:

  • Website hosting

  • Online store and checkout features

  • Website analytics

  • Customer accounts

  • Security and fraud prevention

  • Forms and email services

  • Website performance features

Information processed by Squarespace is also subject to Squarespace’s own privacy policies and terms.

Payment Processing

Payments are processed through third-party payment providers connected to our Squarespace website.

These providers may collect:

  • Your name

  • Billing information

  • Payment details

  • Transaction information

  • Information needed to prevent fraud

Payment information is handled according to the privacy and security practices of the payment provider selected during checkout.

How We Share Your Information

We do not sell or rent your personal information.

We may share necessary personal information with trusted third-party service providers that help us operate our website and business, including:

  • Squarespace

  • Payment processors

  • Shipping and delivery companies

  • Email and newsletter providers

  • Website analytics providers

  • Customer-service providers

  • Legal, accounting, or professional advisers

These providers may only receive the information reasonably necessary to perform their services.

We may also disclose personal information when required to:

  • Comply with a legal obligation

  • Respond to a valid legal request

  • Protect our rights or property

  • Prevent fraud or misuse

  • Protect the safety of our customers or others

  • Enforce our website policies and agreements

Children’s Privacy

The Squiggle Elf book is created for children, but our website, online store, forms, customer accounts, and email subscriptions are intended for parents, guardians, educators, and other adults.

We do not knowingly request or collect personal information directly from children under 13 years of age.

Children under 13 should not:

  • Place an order

  • Create a customer account

  • Subscribe to promotional emails

  • Submit a contact form

  • Send personal information through the website

A parent or legal guardian should complete these activities on behalf of a child.

When we learn that personal information has been submitted directly by a child under 13 without appropriate parental involvement, we will take reasonable steps to delete it.

Parents or guardians who believe a child has submitted personal information may contact us at contactus@squiggleelf.com.

Data Security

We take reasonable administrative and technical measures to help protect personal information from:

  • Unauthorized access

  • Loss or theft

  • Misuse

  • Alteration

  • Disclosure

However, no website, online transmission, payment system, or electronic storage method can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Process and manage orders

  • Provide customer support

  • Maintain financial and accounting records

  • Resolve disputes

  • Prevent fraud

  • Meet legal and regulatory obligations

When personal information is no longer required, we may securely delete or anonymize it.

Your Privacy Rights

Depending on where you live, you may have the right to request:

  • Access to the personal information we hold about you

  • Correction of inaccurate or incomplete information

  • Deletion of certain personal information

  • A copy of your personal information

  • Restriction of certain processing activities

  • Withdrawal of consent

  • Unsubscription from promotional communications

To submit a privacy request, contact us at contactus@squiggleelf.com.

We may need to verify your identity before completing your request.

Third-Party Links

Our website may contain links to third-party websites, services, or social-media platforms.

We are not responsible for the content, security, or privacy practices of third-party websites. We recommend reviewing their privacy policies before submitting personal information.

International Visitors

Your personal information may be processed or stored in a country different from the country where you live.

By using our website or submitting personal information, you understand that your information may be transferred and processed as necessary to provide our website, online store, payment, shipping, and customer-service functions.

Changes to This Privacy Policy

We may update this Privacy Policy occasionally to reflect changes to:

  • Our website

  • Our products and services

  • Our business practices

  • The third-party services we use

  • Applicable legal requirements

The updated Privacy Policy will be posted on this page with a revised Last updated date.

Contact Us

Questions, concerns, or requests regarding this Privacy Policy or your personal information can be sent to:

Email: contactus@squiggleelf.com

This policy should be reviewed after the website’s payment processor, newsletter service, analytics tools, advertising integrations, and shipping regions are confirmed. Squarespace recommends disclosing the information collected, its purpose, sharing, retention, cookies, and third-party services.