Shipping & Returns
Last updated: July 18, 2026
At The Squiggle Elf, we want every order to arrive safely and bring a little creativity and magic to your home. Please review our shipping and return information before placing your order.
Order Processing
Orders are typically processed within 3–5 business days after payment is successfully completed.
Orders placed on weekends or public holidays will begin processing on the next business day. During launches, holidays, or other busy periods, processing may take slightly longer.
You will receive a confirmation email after placing your order and another email when your order has shipped.
Shipping
Available shipping methods, delivery estimates, and costs will be displayed during checkout.
Delivery times begin after your order has been processed and are estimates only. Unexpected carrier delays, severe weather, customs processing, or other circumstances outside our control may affect delivery.
Please carefully check your shipping address before completing your purchase. We are not responsible for delays or failed deliveries caused by an incorrect or incomplete address entered during checkout.
Shipping Delays
When an order cannot be shipped within the expected timeframe, we will contact you with an update. You may accept the revised shipping timeframe or request cancellation and a refund for the unshipped order.
International Orders
International shipping may be available for selected destinations shown during checkout.
Customers are responsible for any customs duties, import taxes, or additional fees charged by their country. These charges are not included in the product or shipping price.
Returns
We accept eligible return requests within 14 days of delivery.
To qualify for a return, the book must be:
Unused and in its original condition
Free from writing, markings, stains, tears, or other damage
Returned in its original packaging where possible
Accompanied by proof of purchase
To request a return, email squiggle.elf@gmail.com with your name, order number, and reason for the return.
Please do not send an item back without first receiving return instructions.
Return Shipping
Unless the product arrived damaged, defective, or incorrect, customers are responsible for return shipping costs.
Original shipping charges are non-refundable. We recommend using a tracked shipping service because we cannot guarantee receipt of untracked returns.
Damaged, Defective, or Incorrect Orders
Please inspect your order when it arrives.
When your book is damaged, defective, or different from what you ordered, contact us at squiggle.elf@gmail.com within 7 days of delivery.
Include:
Your order number
A brief explanation of the issue
Clear photographs of the product and packaging
After reviewing the information, we will arrange an appropriate replacement or refund.
Refunds
We will notify you after your return has been received and inspected.
Approved refunds will be issued to the original payment method. Please allow approximately 5–10 business days for the refund to appear, depending on your bank or payment provider.
Items returned without approval or items that do not meet the return conditions may not qualify for a refund.
Exchanges
We do not currently offer direct exchanges. To purchase a different item, please return the eligible original item and place a new order.
Order Cancellations
Contact squiggle.elf@gmail.com as soon as possible to request a cancellation.
We will try to accommodate your request, but an order cannot be cancelled once it has been processed or shipped.
Final-Sale Items
Personalized, signed, made-to-order, or clearly marked final-sale products cannot be returned unless they arrive damaged, defective, or incorrect.
Contact Us
Questions about shipping, returns, or an existing order can be sent to:
Email: squiggle.elf@gmail.com
This draft uses a 3–5 business day processing period and a 14-day return window. Confirm these details with the client before publishing. Shipping promises and delay procedures should reflect the business’s real fulfillment capabilities; for U.S. sales, delayed orders may require customer consent or a prompt refund. (Federal Trade Commission)